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This
may rank as the worst year ever for air
travelers who want to get someplace
anyplace on time. Tell someone
about a flight arriving four, six, even
eight hours late, and you're less likely
to get a "You're joking" response
than a "You too, eh?" Tales
of passengers boarding planes only to
be held for takeoff have led to a new
expression for traveler frustration: "runway
rage."
Special Reports
How to spend less
on your air and land travel, while spending
less time on the road or in airports.
The unreliability of the air traffic system
hurts all travelers, of course. But I
think it can penalize small businesses
especially. When your travel doesn't go
according to plan, not only are you at
risk of missing a meeting, you're also
not able to handle your usual responsibilities
in the business. It's one thing for an
employee of a large firm to be unavailable;
there's likely to be someone else who
can pick up the slack. It's another thing
for an owner or employee of a small business
to be out of commission. I don't use the
phrase, "key employee," because
with many small businesses, every employee
is key and there's little or no margin
for error or unexpected down time.
Fly early
With the whole
air traffic system overloaded, delays
and bottlenecks tend to build throughout
the day. Your best defense, if you have
a choice, is to take an early flight.
When I say leave early, I mean early.
I hate getting up early for a flight,
but I hate cooling my heels in an airport
for tree four hours even more.
Have an important
meeting?
Fly the day before.
Time is money, cha-cha-cha, and most businesspeople
would rather fly the same morning before
an afternoon meeting if they can. That's
a bad bet with an unreliable flight system.
If you absolutely, positively have to
be there, fly the day before.
Check out secondary
airports
Major hub airports
tend to be more prone to backups
or, rather, stack-ups. Secondary airports
can be viable options.
Whatever the
airport, check the track record
Airlines keep
information about their on-time performance
by flight. If you're considering two different
flights, ask about the on-time performance
of each.
You also can find on-time information
on the Web sites of some airlines and
through travel sites such as Expedia.
Prepare yourself
Call before you
leave for the airport, or check online,
to confirm the flight status. This can
be extremely important for an early-morning
trip, as I learned the time I arrived
at the airport for a 6 a.m. flight . .
. only to be told that bad weather had
canceled so many inbound flights the previous
evening that no plane was available yet.
We wound up leaving a couple of hours
late.
If you're connecting,
carry tomorrow's clothes with you
Tight connections
and late flights increase the chances
of your luggage not making it on time,
even if you do. A lightweight carry-on
just a one-day wardrobe
can make a trip with botched connections
less stressful.
Avoid the almost-sure
trouble spots
Look at what's
happening in the distressing world of
airline customer service. You need to
avoid the flights with the worst on-time
performance what more do you want?
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